Last Updated: July 2026
1. Overview
This Refund and Cancellation Policy explains how refunds and cancellations are handled on GigHour. By using our platform and making any payment, you agree to the terms set out below. This policy should be read together with our Terms of Service.
2. What You Pay For
GigHour is a platform that connects employers with gig workers. Payments made through the platform typically relate to:
- Platform, service, or subscription fees charged to employers
- Payments made by employers for completed work sessions
- Any add-on or promotional features purchased on the platform
3. Cancellations
3.1 Job Posting Cancellations
Employers may cancel a job posting before any worker has been selected or accepted. If a paid feature was purchased for that posting and no service has been delivered, the fee may be eligible for a refund as described in Section 4.
3.2 Work Session Cancellations
Once a worker has been selected and work has begun, payments for completed or partially completed work sessions are generally non-refundable, as the worker has already provided their time and effort. Disputes over work quality or attendance should be raised through the dispute process in Section 5.
3.3 Subscription Cancellations
Where subscriptions apply, you may cancel at any time. Cancellation stops future billing; it does not automatically refund fees already charged for the current billing period unless required by law.
4. Refunds
You may be eligible for a refund in the following situations:
- You were charged in error or charged more than once for the same service
- A paid feature or service was not delivered due to a technical fault on our side
- A payment was made for a service that was cancelled before any work or benefit was provided
- Any other case where a refund is required under applicable law
Approved refunds are processed to the original payment method within 5–7 business days. The time for the amount to reflect in your account depends on your bank or payment provider.
5. Disputes and Non-Refundable Items
Payments for work that has already been completed and accepted are non-refundable. If you believe a charge is incorrect or a worker did not perform as agreed, please contact us so we can review the matter. We may, at our discretion, mediate between the employer and worker but do not guarantee any specific outcome.
6. How to Request a Refund or Cancellation
To request a refund or cancellation, contact our support team through the Contact page with your account details, the transaction reference, and the reason for your request. We aim to respond within 3 business days.
7. Changes to This Policy
We may update this Refund and Cancellation Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.
8. Contact Us
If you have questions about this policy, please reach out via our Contact page.